| Value | Category | Cases | Weighted | |
|---|---|---|---|---|
| 1 | we needed but didn't receive thje service | 3 | 3 |
0.1%
|
| 2 | we received the service but late | 8 | 7 |
0.1%
|
| 3 | we received the service it within the right time | 388 | 376 |
7.9%
|
| 4 | didn't need | 4387 | 4398 |
91.8%
|
| Sysmiss | 5 | 6 |