| Value | Category | Cases | |
|---|---|---|---|
| 1 | Frequent Interruption | 283 |
11%
|
| 2 | Overload on the Provider | 141 |
5.5%
|
| 3 | Slowly of Website and Slowly Downloading | 302 |
11.7%
|
| 4 | Shutting off Service\No Access to Certain Sites | 20 |
0.8%
|
| 5 | Virus Attack via Internet | 149 |
5.8%
|
| 6 | Maintaince Weakness by Provider | 38 |
1.5%
|
| 7 | Technical Problems in the Enterprise | 19 |
0.7%
|
| 8 | Other, specify … | 9 |
0.3%
|
| Sysmiss | 1618 |