| Value | Category | Cases | Weighted | |
|---|---|---|---|---|
| 1 | Very unhelpful | 430 | 427 | 
                                    
                                    14.2%
                                 | 
| 2 | Unhelpful | 1096 | 1095 | 
                                    
                                    36.4%
                                 | 
| 3 | Helpful | 714 | 765 | 
                                    
                                    25.5%
                                 | 
| 4 | Very helpful | 183 | 199 | 
                                    
                                    6.6%
                                 | 
| 9 | DK | 582 | 519 | 
                                    
                                    17.3%
                                 |