| Value | Category | Cases | Weighted | |
|---|---|---|---|---|
| 1 | Very unhelpful | 244 | 237 | 
                                    
                                    7.9%
                                 | 
| 2 | Unhelpful | 933 | 917 | 
                                    
                                    30.5%
                                 | 
| 3 | Helpful | 977 | 1022 | 
                                    
                                    34%
                                 | 
| 4 | Very helpful | 580 | 597 | 
                                    
                                    19.9%
                                 | 
| 9 | DK | 271 | 231 | 
                                    
                                    7.7%
                                 |