| Value | Category | Cases | Weighted | |
|---|---|---|---|---|
| 1 | Very unhelpful | 716 | 703 | 
                                    
                                    23.4%
                                 | 
| 2 | Unhelpful | 1444 | 1456 | 
                                    
                                    48.4%
                                 | 
| 3 | Helpful | 456 | 490 | 
                                    
                                    16.3%
                                 | 
| 4 | Very helpful | 101 | 97 | 
                                    
                                    3.2%
                                 | 
| 9 | DK | 288 | 260 | 
                                    
                                    8.7%
                                 |