| Value | Category | Cases | Weighted | |
|---|---|---|---|---|
| 1 | Very unhelpful | 246 | 245 | 
                                    
                                    8.2%
                                 | 
| 2 | Unhelpful | 1227 | 1209 | 
                                    
                                    40.2%
                                 | 
| 3 | Helpful | 1010 | 1070 | 
                                    
                                    35.6%
                                 | 
| 4 | Very helpful | 181 | 182 | 
                                    
                                    6.1%
                                 | 
| 9 | DK | 341 | 299 | 
                                    
                                    9.9%
                                 |