| Value | Category | Cases | Weighted | |
|---|---|---|---|---|
| 1 | Very unhelpful | 593 | 550 | 
                                    
                                    18.3%
                                 | 
| 2 | Unhelpful | 1531 | 1565 | 
                                    
                                    52.1%
                                 | 
| 3 | Helpful | 583 | 600 | 
                                    
                                    20%
                                 | 
| 4 | Very helpful | 144 | 151 | 
                                    
                                    5%
                                 | 
| 9 | DK | 154 | 139 | 
                                    
                                    4.6%
                                 |