| Value | Category | Cases | Weighted | |
|---|---|---|---|---|
| 1 | Very unhelpful | 790 | 770 | 
                                    
                                    25.6%
                                 | 
| 2 | Unhelpful | 1510 | 1532 | 
                                    
                                    51%
                                 | 
| 3 | Helpful | 494 | 502 | 
                                    
                                    16.7%
                                 | 
| 4 | Very helpful | 108 | 114 | 
                                    
                                    3.8%
                                 | 
| 9 | DK | 103 | 86 | 
                                    
                                    2.9%
                                 |