| Value | Category | Cases | Weighted | |
|---|---|---|---|---|
| 1 | Very unhelpful | 332 | 332 | 
                                    
                                    11.1%
                                 | 
| 2 | Unhelpful | 1520 | 1526 | 
                                    
                                    50.8%
                                 | 
| 3 | Helpful | 793 | 808 | 
                                    
                                    26.9%
                                 | 
| 4 | Very helpful | 148 | 144 | 
                                    
                                    4.8%
                                 | 
| 9 | DK | 212 | 194 | 
                                    
                                    6.5%
                                 |