| Value | Category | Cases | Weighted | |
|---|---|---|---|---|
| 1 | Very unhelpful | 1356 | 1391 | 
                                    
                                    46.3%
                                 | 
| 2 | Unhelpful | 1144 | 1129 | 
                                    
                                    37.6%
                                 | 
| 3 | Helpful | 297 | 293 | 
                                    
                                    9.7%
                                 | 
| 4 | Very helpful | 79 | 76 | 
                                    
                                    2.5%
                                 | 
| 9 | DK | 129 | 116 | 
                                    
                                    3.9%
                                 |