| Value | Category | Cases | Weighted | |
|---|---|---|---|---|
| 1 | Very unhelpful | 310 | 308 | 
                                    
                                    10.3%
                                 | 
| 2 | Unhelpful | 1217 | 1212 | 
                                    
                                    40.3%
                                 | 
| 3 | Helpful | 1054 | 1096 | 
                                    
                                    36.5%
                                 | 
| 4 | Very helpful | 147 | 145 | 
                                    
                                    4.8%
                                 | 
| 9 | DK | 277 | 244 | 
                                    
                                    8.1%
                                 |