| Value | Category | Cases | Weighted | |
|---|---|---|---|---|
| 1 | Very unhelpful | 238 | 249 | 
                                    
                                    8.3%
                                 | 
| 2 | Unhelpful | 1124 | 1136 | 
                                    
                                    37.8%
                                 | 
| 3 | Helpful | 1020 | 1042 | 
                                    
                                    34.7%
                                 | 
| 4 | Very helpful | 159 | 156 | 
                                    
                                    5.2%
                                 | 
| 9 | DK | 464 | 422 | 
                                    
                                    14.1%
                                 |