| Value | Category | Cases | Weighted | |
|---|---|---|---|---|
| 1 | Very unhelpful | 914 | 926 | 
                                    
                                    30.8%
                                 | 
| 2 | Unhelpful | 1363 | 1365 | 
                                    
                                    45.4%
                                 | 
| 3 | Helpful | 450 | 463 | 
                                    
                                    15.4%
                                 | 
| 4 | Very helpful | 70 | 66 | 
                                    
                                    2.2%
                                 | 
| 9 | DK | 208 | 186 | 
                                    
                                    6.2%
                                 |