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Business-ICT

ICT Business Survey, 2021

West Bank and Gaza, 2017
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Reference ID
PSE-PCBS-BICT-2021-V1.0
Producer(s)
Palestinian Central Bureau of Statistics
Collections
Business ICT
Metadata
DDI/XML JSON
Created on
Jul 19, 2023
Last modified
Jul 24, 2023
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Variable Groups

Data file: complet data_bict2022_E

Metadata
Using a mobile phone for work purposes
Purposes of using a mobile phone
Using a computer for work purposes
Reasons not to use a computer for work purposes
Economic institutions' access and use of the Internet for business purposes
Reasons not to use the Internet for business purposes
purposes of using the Internet
Technical problems faced by the Internet service in economic institutions
Dealing or interacting electronically with government institutions
Reasons for not dealing or interacting electronically with government institutions
Presence on the web
website
Use of social or professional media
Social or professional media use purposes
Manage social or professional media accounts pages
Use of electronic payment methods
Buy used cloud computing services online
The use of cloud computing services used over the Internet
Use of advanced technologies
E-Commerce
Reasons not to make sales via the web
Information and communication technology in economic institutions
Specialists in the fields of information and communication technology

Cases: 2872
Variables: 278

Variables

IDH00
Enterprise number
IDH16
During 2021, the number of total employees in the Enterprise
IDH16F
During 2021, the number of female employees in the Enterprise
IDH16M
During 2021, the number of male employees in the Enterprise
IR01
Final Result of the Interview
USM01
During 2021, did the enterprise use mobile phones for business purposes?
USM02_A
During 2021, did the enterprise use mobile phones for the following activities: For keeping a register of clients and suppliers?
USM02_B
During 2021, did the enterprise use mobile phones for the following activities:For scheduling meetings (using calendar) ?
USM02_C
During 2021, did the enterprise use mobile phones for the following activities:For taking photos?
USM02_D
During 2021, did the enterprise use mobile phones for the following activities: For getting information about goods or services?
USM02_E
During 2021, did the enterprise use mobile phones for the following activities:For sending or receiving emails ?
USM02_F
During 2021, did the enterprise use mobile phones for the following activities: For accessing the Internet?
USM02_G
During 2021, did the enterprise use mobile phones for the following activities:For accessing banking or other financial services (Including electronic transactions with a bank for payment, transfers, etc. or for looking up account information) ?
USM02_H
During 2021, did the enterprise use mobile phones for the following activities:For interacting with general government organizations?
USM02_I
During 2021, did the enterprise use mobile phones for the following activities:For providing customer services (Customer services including providing prices and product information through SMS, information on available account credit, product configuratio
USM02_J
During 2021, did the enterprise use mobile phones for the following activities: For delivering products over the mobile phone line (Delivering products over the mobile phone line refers to goods and services delivered over the line in digitized form
USM02_K
During 2021, did the enterprise use mobile phones for the following activities: Receiving orders, goods, or services (that is to make sales) via mobile phones?
USM02_L
During 2021, did the enterprise use mobile phones for the following activities: Making purchases of goods or services (that is to make sales) via mobile phones?
USM02_M
During 2021, did the enterprise use mobile phones for the following activities:Connecting other devices via "Hotspot" ?
USM02_N
During 2021, did the enterprise use mobile phones for the following activities: Other?
USC01
During 2021, did your enterprise use computer(desktop or a laptop)?
USC02_A
During 2021, how many employed persons in your enterprise routinely used a computer at work:Total employed person ?
USC02_B
During 2021, how many employed persons in your enterprise routinely used a computer at work: Employed females?
USC02_C
During 2021, how many employed persons in your enterprise routinely used a computer at work: Employed males?
USC03_A
During 2021, were the following issues a reason for not using a computer (desktop or a laptop)in the enterprise:Relatively high cost ?
USC03_B
During 2021, were the following issues a reason for not using a computer (desktop or a laptop)in the enterprise: Nature of the work does not require using computers?
USC03_C
During 2021, were the following issues a reason for not using a computer (desktop or a laptop)in the enterprise: No qualified persons for using computer?
USC03_D
During 2021, were the following issues a reason for not using a computer (desktop or a laptop)in the enterprise:Other ?
AU01
During 2019, did the enterprise use or had access to the internet for business purposes?
AU02
During 2021, did the enterprise use or had access to the internet for business purposes?
AU03_A
During 2021, were the following issues a reason for not using the internet in the enterprise:High cost of internet service ?
AU03_B
During 2021, were the following issues a reason for not using the internet in the enterprise: The cost of hardware needed to connect to the Internet is high?
AU03_C
During 2021, were the following issues a reason for not using the internet in the enterprise: Lack of knowledge or skills of using the internet ?
AU03_D
During 2021, were the following issues a reason for not using the internet in the enterprise: Work tasks do not require using the internet ?
AU03_E
During 2021, were the following issues a reason for not using the internet in the enterprise: Internet is not useful for the enterprise?
AU03_F
During 2021, were the following issues a reason for not using the internet in the enterprise: Concerns regarding security relates to the use of internet ?
AU03_G
During 2021, were the following issues a reason for not using the internet in the enterprise:Concerns regarding Insufficient or unstable internet service from service provider ?
AU03_H
During 2021, were the following issues a reason for not using the internet in the enterprise:Unavailability of Infrastructure necessary for internet connection ?
AU03_I
During 2021, were the following issues a reason for not using the internet in the enterprise:Other ?
AU04_A
During 2021, how many employed persons routinely used the internet at work:Total employed person ?
AU04_B
During 2021, how many employed persons routinely used the internet at work:Employed females ?
AU04_C
During 2021, how many employed persons routinely used the internet at work:Employed males ?
AU05A
During 2021, the main internet connection was by internet services provider?
AU05_A
During 2021, how did your enterprise connect to the Internet: Mobile phone WAP (2-2.75G), GPRS, EDGE?
AU05_B
During 2021, how did your enterprise connect to the Internet: ISDN DSL less than 256Kb/s?
AU05_C
During 2021, how did your enterprise connect to the Internet: Mobile phone services 3G,...etc ?
AU05_D
During 2021, how did your enterprise connect to the Internet: DSL (ADSL, SDSL, RADSL, SHDSL, VDSL, HDSL?
AU05_E
During 2021, how did your enterprise connect to the Internet:Microwaves?
AU05_F
During 2021, how did your enterprise connect to the Internet: Fixed wireless access, e.g. Fixed Wi-Fi?
AU05_G
During 2021, how did your enterprise connect to the Internet:Optical fibers ?
AU05_H
During 2021, how did your enterprise connect to the Internet:Other ?
AU05_1
During 2021, what was the maximum contracted download speed of the fastest fixed line connection in the enterprise?
AU05_2
During 2021, did the enterprise provide portable devices that allow a mobile connection to the internet using mobile telephone networks, for business purposes?
AU05_2_1_A
During 2021, how many employed persons used a portable device provided by the enterprise that allow internet connection via mobile telephone networks, for business purposes: Total employed person?
AU05_2_1_B
During 2021, how many employed persons used a portable device provided by the enterprise that allow internet connection via mobile telephone networks, for business purposes: Employed females?
AU05_2_1_C
During 2021, how many employed persons used a portable device provided by the enterprise that allow internet connection via mobile telephone networks, for business purposes:Employed males ?
AU06_A
During 2021, how many employed persons used computers connected to internet at work:Total employed person ?
AU06_B
During 2021, how many employed persons used computers connected to internet at work: Employed females?
AU06_C
During 2021, how many employed persons used computers connected to internet at work: ?
AU07_A
At the end of December 2021, were the following computer networks available in the (enterprise): Intranet?
AU07_B
At the end of December 2021, were the following computer networks available in the (enterprise): Extranet?
AU07_C
At the end of December 2021, were the following computer networks available in the (enterprise):Local Area Network (LAN) ?
AU07_D
At the end of December 2021, were the following computer networks available in the (enterprise): Wide Area Network (WAN)?
AU08_A
During 2021, did the enterprise provide remote access to the enterprise’s ICT facilities: Company’s email accounts?
AU08_B
During 2021, did the enterprise provide remote access to the enterprise’s ICT facilities: Documents and data from servers ?
AU08_C
During 2021, did the enterprise provide remote access to the enterprise’s ICT facilities: Applications and software ?
AU08_D
During 2021, did the enterprise provide remote access to the enterprise’s ICT facilities: Other ?
AU09_A
During 2021, for which of the following activities did your enterprise use the Internet:Telephoning over the Internet/ VoIP, including video conferencing ?
AU09_B
During 2021, for which of the following activities did your enterprise use the Internet:Use of instant messaging or bulletin boards ?
AU09_C
During 2021, for which of the following activities did your enterprise use the Internet: Use of social media (such as Facebook, Twitter, WeChat and LinkedIn)?
AU09_D
During 2021, for which of the following activities did your enterprise use the Internet: Getting information about goods, services, customers and suppliers ?
AU09_E
During 2021, for which of the following activities did your enterprise use the Internet: Getting information from general government organizations?
AU09_F
During 2021, for which of the following activities did your enterprise use the Internet: Getting information about foreign markets?
AU09_G
During 2021, for which of the following activities did your enterprise use the Internet: Interacting with general government organizations?
AU09_H
During 2021, for which of the following activities did your enterprise use the Internet: Internet banking?
AU09_I
During 2021, for which of the following activities did your enterprise use the Internet:Accessing other financial services?
AU09_J
During 2021, for which of the following activities did your enterprise use the Internet:Marketing the company’s goods and/or services online ?
AU09_K
During 2021, for which of the following activities did your enterprise use the Internet:Providing customer services ?
AU09_L
During 2021, for which of the following activities did your enterprise use the Internet:Delivering products online?
AU09_M
During 2021, for which of the following activities did your enterprise use the Internet: Internal or external recruitment ?
AU09_N
During 2021, for which of the following activities did your enterprise use the Internet: Staff training remotely via intranet or internet ?
AU09_O
During 2021, for which of the following activities did your enterprise use the Internet: File sharing / file storage other than cloud computing services?
AU09_P
During 2021, for which of the following activities did your enterprise use the Internet: Receiving orders for goods or services (that is to make sales) via the Internet? ?
AU09_Q
During 2021, for which of the following activities did your enterprise use the Internet: Placing orders for goods or services (that is to make purchases) via the Internet??
AU09_R
During 2021, for which of the following activities did your enterprise use the Internet: To connect branches of the enterprise ?
AU09_S
During 2021, for which of the following activities did your enterprise use the Internet: Other?
AU10_A
During 2021, did the enterprise experienced any of the following issues that limited electronic interaction with government organizations: Issues related to privacy and security?
AU10_B
During 2021, did the enterprise experienced any of the following issues that limited electronic interaction with government organizations: Complicated e-government procedures?
AU10_C
During 2021, did the enterprise experienced any of the following issues that limited electronic interaction with government organizations: No needed ?
AU10_D
During 2021, did the enterprise experienced any of the following issues that limited electronic interaction with government organizations: Lack of information about electronic procedures?
AU10_E
During 2021, did the enterprise experienced any of the following issues that limited electronic interaction with government organizations: Limited government services provided online or electronically?
AU10_F
During 2021, did the enterprise experienced any of the following issues that limited electronic interaction with government organizations: High cost?
AU10_G
During 2021, did the enterprise experienced any of the following issues that limited electronic interaction with government organizations: Other?
AU11
During 2021, did the enterprise use the internet to send or receive E-mails?
AU11_A
At the end of December 2021, did the enterprise have its own email system ?
AU12_A
During 2021, did the enterprise face technical problems with the internet service: Frequent service interruption/ disconnection described as major and effected the work performance ?
AU12_B
During 2021, did the enterprise face technical problems with the internet service: Frequent service interruption disconnection described as minor and did not affect the work performance ?
AU12_C
During 2021, did the enterprise face technical problems with the internet service:Interruption of electricity ?
AU12_D
During 2021, did the enterprise face technical problems with the internet service: Pressure/ overload on the provider line?
AU12_E
During 2021, did the enterprise face technical problems with the internet service: Slow speed or browsing, slow upload/download?
AU12_F
During 2021, did the enterprise face technical problems with the internet service: Inability to access internet service or specific websites?
AU12_G
During 2021, did the enterprise face technical problems with the internet service:Entering viruses through internet ?
AU12_H
During 2021, did the enterprise face technical problems with the internet service: Poor maintenance and technical support from the internet provider?
AU12_I
During 2021, did the enterprise face technical problems with the internet service: Technical problems related to the Enterprise?
AU12_J
During 2021, did the enterprise face technical problems with the internet service: Security issues?
AU12_K
During 2021, did the enterprise face technical problems with the internet service: Other?
FINT01
During 2021, Did the enterprise use electronic payment methods (such as E- wallet and credit cards)?
FINT02_A
During 2021, Are any of the following issues a reason for not using electronic payment methods: Lack of knowledge of the existence of electronic payment methods?
FINT02_B
During 2021, Are any of the following issues a reason for not using electronic payment methods: Lack of knowledge in the use of electronic payment methods?
FINT02_C
During 2021, Are any of the following issues a reason for not using electronic payment methods:Do not trust the service provider ?
FINT02_D
During 2021, Are any of the following issues a reason for not using electronic payment methods: Insufficient or unstable infrastructure, e.g. internet service provider, connection systems, etc.?
FINT02_E
During 2021, Are any of the following issues a reason for not using electronic payment methods: Reluctance to use electronic payment methods?
FINT02_F
During 2021, Are any of the following issues a reason for not using electronic payment methods: Issues regarding security and privacy?
FINT02_G
During 2021, Are any of the following issues a reason for not using electronic payment methods: Unavailability of the service for the type of payment requested?
FINT02_H
During 2021, Are any of the following issues a reason for not using electronic payment methods:Other ?
FINT02_I
During 2021, Are any of the following issues a reason for not using electronic payment methods: ?
SEC01
Does the enterprise have a formal policy to manage ICT privacy risks [at the end of December 2021]?
SEC02
During 2021, did the enterprise experience any ICT related incident, (e.g. violations, attacks or security breaches, including loss of data, disclosure, waste of time, destruction of programs, or loss of service)
SEC03_A
During 2021, were the following security procedures used by the enterprise for device protection from hacking: Identification and authentication (strong password, Hardware tokens (e.g. smart cards), biometric methods)?
SEC03_B
During 2021, were the following security procedures used by the enterprise for device protection from hacking: Intrusion detection systems (e.g. anti-virus, antispyware, firewall, etc.)?
SEC03_C
During 2021, were the following security procedures used by the enterprise for device protection from hacking: Spam filter / Web filter?
SEC03_D
During 2021, were the following security procedures used by the enterprise for device protection from hacking: Offsite data backup?
SEC03_E
During 2021, were the following security procedures used by the enterprise for device protection from hacking: SSL?
SEC03_F
During 2021, were the following security procedures used by the enterprise for device protection from hacking: VPN Network?
SEC03_G
During 2021, were the following security procedures used by the enterprise for device protection from hacking:Staff awareness on their obligations in security related issues (by training, information, contractual obligation) ?
SEC03_H
During 2021, were the following security procedures used by the enterprise for device protection from hacking: Other aspects related to security policy management (Security manager, specific resources, regular review and audit plans) ?
SEC03_I
During 2021, were the following security procedures used by the enterprise for device protection from hacking: Protection against DDoS hacks ?
SEC03_J
During 2021, were the following security procedures used by the enterprise for device protection from hacking:Content Filtering ?
SEC03_K
During 2021, were the following security procedures used by the enterprise for device protection from hacking: Flash and CDs use policy?
SEC03_L
During 2021, were the following security procedures used by the enterprise for device protection from hacking: Port Security?
SEC03_M
During 2021, were the following security procedures used by the enterprise for device protection from hacking: Other ?
SEC04
At the end of December 2021, did the enterprise have a formal policy for using social media networks?
WB01
At the end of December 2021, did your enterprise have a web presence?
WB02_A
At the end of December 2021, did your enterprise have the following chat services for customer contacts: A chat service where a person replies to customers ?
WB02_B
At the end of December 2021, did your enterprise have the following chat services for customer contacts: A Chabot or virtual agent replying to customers?
WB03
Did your enterprise have an own website [at the end of December 2021]?
WB04
At the end of December 2021, did the enterprise host its website inside/ outside Palestine?
WB05
At the end of December 2021, did the name of domain include “.ps” ?
WB06_A
At the end of December 2021, did the website have any of the following: Description of products (goods or services) or price lists ?
WB06_B
At the end of December 2021, did the website have any of the following: Online ordering, reservation or booking, e.g. shopping cart?
WB06_C
At the end of December 2021, did the website have any of the following: Possibility to customize or design the products online.?
WB06_D
At the end of December 2021, did the website have any of the following: Personalized content in the website for regular/recurrent visitors?
WB06_E
At the end of December 2021, did the website have any of the following:Tracking the status of orders placed ?
WB06_F
At the end of December 2021, did the website have any of the following: Company Information including privacy or security policy statement, online job application?
WB06_G
At the end of December 2021, did the website have any of the following: Online payment services?
WB06_H
At the end of December 2021, did the website have any of the following: Links to the enterprise’s social media profiles?
WB06_I
At the end of December 2021, did the website have any of the following: Mobile version of the website?
WB06_J
At the end of December 2021, did the website have any of the following:Taking into account the technical capabilities of the user and the ease of access for all users to the content through UX design for people with disabilities, for example, color disabi
WB06_K
At the end of December 2021, did the website have any of the following:Other ?
WB07
During 2021, did the enterprise use the behavior of visitors to its website (such as clicks, viewed items) for example to advertise, or improve customer satisfaction?
WB08
What is the enterprise website address?
WB09
What is the main reason for not having web presence/ not having a website [at the end of December 2021]?
SM01
During 2021, did the enterprise use any of the social media or professional networks (Facebook, Twitter, Linked In...)?
SM02_A
During 2021, for which of the following activities did the enterprise use social media or professional networks:Improving the enterprise image or products marketing ?
SM02_B
During 2021, for which of the following activities did the enterprise use social media or professional networks:Communicating with customers (opinions, reviews, questions etc.) ?
SM02_C
During 2021, for which of the following activities did the enterprise use social media or professional networks: Involving customers in development or innovation of products or services?
SM02_D
During 2021, for which of the following activities did the enterprise use social media or professional networks: Collaborating with partners or governmental institutions?
SM02_E
During 2021, for which of the following activities did the enterprise use social media or professional networks:Recruiting employees?
SM02_F
During 2021, for which of the following activities did the enterprise use social media or professional networks:Exchanging views, opinions or knowledge within the enterprise ?
SM02_G
During 2021, for which of the following activities did the enterprise use social media or professional networks: ?
SM02_H
During 2021, for which of the following activities did the enterprise use social media or professional networks: ?
SM02_I
During 2021, for which of the following activities did the enterprise use social media or professional networks: ?
SM02_J
During 2021, for which of the following activities did the enterprise use social media or professional networks: ?
SM03
During 2021, how did the enterprise manage the enterprise’s use of any of the following social media or professional networks?
EC01_A
During 2021, did your enterprise have web sales of goods or services via:Your enterprise's websites or apps?
EC01_B
During 2021, did your enterprise have web sales of goods or services via:E-commerce marketplace websites or apps used by several enterprises for trading goods or services? (e.g. Booking, hotel.com, eBay, Amazon, Alibaba, SHEIN...etc.)
EC03_A
What was the percentage breakdown of the value of web sales in 2021 for the following:Your enterprise's websites or apps? ?
EC03_B
What was the percentage breakdown of the value of web sales in 2021 for the following:E-commerce marketplace websites or apps used by several enterprises for trading goods or services? (E.g. Booking, hotel.com, eBay, Amazon, Alibaba, SHEIN..Etc.) ?
EC04_A
What was the percentage breakdown of the value of web sales in 2021 by type of customer: Sales to private consumers (B2C)?
EC04_B
What was the percentage breakdown of the value of web sales in 2021 by type of customer:Sales to other enterprises (B2B) ?
EC04_C
What was the percentage breakdown of the value of web sales in 2021 by type of customer:Sales to public sector (B2G)?
EC05_A
During 2021, did your enterprise have web sales to customers located in the following geographic areas: Inside Palestine (West Bank and Gaza Strip)?
EC05_B
During 2021, did your enterprise have web sales to customers located in the following geographic areas:Israel ?
EC05_C
During 2021, did your enterprise have web sales to customers located in the following geographic areas:China ?
EC05_D
During 2021, did your enterprise have web sales to customers located in the following geographic areas:Arab countries ?
EC05_E
During 2021, did your enterprise have web sales to customers located in the following geographic areas: USA?
EC05_F
During 2021, did your enterprise have web sales to customers located in the following geographic areas:Europe ?
EC05_G
During 2021, did your enterprise have web sales to customers located in the following geographic areas:Other Countries ?
EC06_A
What was the percentage breakdown of the value of web sales in 2021 to customers located in the following geographic areas:Inside Palestine ?
EC06_B
What was the percentage breakdown of the value of web sales in 2021 to customers located in the following geographic areas:Israel ?
EC06_C
What was the percentage breakdown of the value of web sales in 2021 to customers located in the following geographic areas:China ?
EC06_D
What was the percentage breakdown of the value of web sales in 2021 to customers located in the following geographic areas: Arab countries?
EC06_E
What was the percentage breakdown of the value of web sales in 2021 to customers located in the following geographic areas:USA ?
EC06_F
What was the percentage breakdown of the value of web sales in 2021 to customers located in the following geographic areas:Europe ?
EC07
During 2021, Which payment method is mostly used regarding web sales?
EC08_A
Did the enterprises website or apps are connected automatically to the following services:Warehouses and inventory control ?
EC08_B
Did the enterprises website or apps are connected automatically to the following services: Finance (Accounting)?
EC08_C
Did the enterprises website or apps are connected automatically to the following services: Electronic payment (local or international)?
EC08_D
Did the enterprises website or apps are connected automatically to the following services:Production process or other services ?
EC09_A
During 2021, did any of the following factors was a reason for the enterprise not to sell goods or services via internet:The nature of goods is not suitable for purchase or selling via internet ?
EC09_B
During 2021, did any of the following factors was a reason for the enterprise not to sell goods or services via internet: Expectations of low returns?
EC09_C
During 2021, did any of the following factors was a reason for the enterprise not to sell goods or services via internet: There is a difficulty in connecting and configuring the current systems in the enterprise to benefit from the purchasing and selling
EC09_D
During 2021, did any of the following factors was a reason for the enterprise not to sell goods or services via internet:Security and Privacy ?
EC09_E
During 2021, did any of the following factors was a reason for the enterprise not to sell goods or services via internet:Legal issues ?
EC09_F
During 2021, did any of the following factors was a reason for the enterprise not to sell goods or services via internet:No Payment Gateway ?
EC09_G
During 2021, did any of the following factors was a reason for the enterprise not to sell goods or services via internet:No Credit Cards Payment ?
EC09_H
During 2021, did any of the following factors was a reason for the enterprise not to sell goods or services via internet: Other?
EC10
During 2021, did your enterprise have EDI-type sales of goods or services?
EC12_A
During 2021, did your enterprise place orders for goods or services via: Website or apps?
EC12_B
During 2021, did your enterprise place orders for goods or services via:EDI-type messages ?
CCS01
During 2021, did your enterprise use any cloud computing services used over the internet?
CCS02_A
During 2021, did your enterprise buy any of the following cloud computing services used over the internet: Email (as a cloud computing service)?
CCS02_B
During 2021, did your enterprise buy any of the following cloud computing services used over the internet: Office software (e.g. word processors, spreadsheets etc.) (as a cloud computing service)?
CCS02_C
During 2021, did your enterprise buy any of the following cloud computing services used over the internet: Enterprise Resource Planning (ERP) software applications (as a cloud computing service)?
CCS02_D
During 2021, did your enterprise buy any of the following cloud computing services used over the internet: Hosting the enterprise’s database(s) (as a cloud computing service)?
CCS02_E
During 2021, did your enterprise buy any of the following cloud computing services used over the internet: Storage of files (as a cloud computing service)?
CCS02_F
During 2021, did your enterprise buy any of the following cloud computing services used over the internet: Finance or accounting software applications (as a cloud computing service)?
CCS02_G
During 2021, did your enterprise buy any of the following cloud computing services used over the internet:Customer Relationship Management (CRM) software applications (as a cloud computing service) ?
CCS02_H
During 2021, did your enterprise buy any of the following cloud computing services used over the internet: Security software applications (e.g. antivirus program, network access control) (as a cloud computing service)?
CCS02_I
During 2021, did your enterprise buy any of the following cloud computing services used over the internet:Computing power to run the enterprise's own software (as a cloud computing service)?
CCS02_J
During 2021, did your enterprise buy any of the following cloud computing services used over the internet: Computing platform providing a hosted environment for application development, testing or deployment (e.g. reusable software modules, application pr
CCS02_K
During 2021, did your enterprise buy any of the following cloud computing services used over the internet:Human resource management applications?
CCS02_L
During 2021, did your enterprise buy any of the following cloud computing services used over the internet:Internet of things applications such as remote control of devices and sensor ?
CCS02_M
During 2021, did your enterprise buy any of the following cloud computing services used over the internet:Other ?
SP01
At the end of December 2021, Did the enterprise have a special division/department for ICT?
SP02
During 2021, Had the enterprise contracted with other companies that provide ICT services?
SP03
During 2021, did the enterprise employ ICT specialists?
SP03_A_A
During 2021, did the enterprise employ ICT specialists in the following fields: Information ?
SP03_A_B
During 2021, did the enterprise employ ICT specialists in the following fields:Communication ?
SP03_A_C
During 2021, did the enterprise employ ICT specialists in the following fields: Electronic sale and marketing?
SP03_A_D
During 2021, did the enterprise employ ICT specialists in the following fields: Production, logistics, maintenance?
SP03_A_E
During 2021, did the enterprise employ ICT specialists in the following fields:R&D ?
SP03_A_F
During 2021, did the enterprise employ ICT specialists in the following fields:ICT security and ICT support ?
SP03_A_G
During 2021, did the enterprise employ ICT specialists in the following fields: Administration, HR?
SP03_A_H
During 2021, did the enterprise employ ICT specialists in the following fields:Other ?
SP03_B_A
How many ICT specialists did the enterprise had in 2021: Total employed person?
SP03_B_B
How many ICT specialists did the enterprise had in 2021: Employed females?
SP03_B_C
How many ICT specialists did the enterprise had in 2021: Employed males?
SP04_A
During 2021, did the enterprise provide training to its employed persons to develop their skills in ICT skills:Trained ICT specialist ?
SP04_B
During 2021, did the enterprise provide training to its employed persons to develop their skills in ICT skills:Trained other employed person ?
SP05
During 2021, did the enterprise recruit or try to recruit ICT specialists?
SP06
During 2021, did your enterprise have vacancies for ICT specialists that were difficult to fill?
SP07_A
During 2021, did your enterprise have any of the following difficulties to recruit ICT specialists: Lack of applications?
SP07_B
During 2021, did your enterprise have any of the following difficulties to recruit ICT specialists: Applicants lack of relevant ICT related qualifications from education and/or training;?
SP07_C
During 2021, did your enterprise have any of the following difficulties to recruit ICT specialists: Applicants lack of relevant work experience?
SP07_D
During 2021, did your enterprise have any of the following difficulties to recruit ICT specialists:Applicants salary expectations are too high ?
SP07_E
During 2021, did your enterprise have any of the following difficulties to recruit ICT specialists:Corona pandemic, closure and disruption of the enterprise’s work during 2021 ?
SP07_F
During 2021, did your enterprise have any of the following difficulties to recruit ICT specialists: Other?
SP08
During 2021, Who performed your enterprise's ICT functions in 2021?
IS01_A_1
During 2021, did the enterprise have any of the following ICT tools? (Including Tools that don't belong to the enterprise):Computer, including laptops?
IS01_A_2
During 2021, did the enterprise have any of the following ICT tools? (Including Tools that don't belong to the enterprise): Mobile device, including mobile phones etc.,?
IS01_B_1
During 2021, did the enterprise use any of the following ICT tools: Number of Computer, including laptops? (Including Tools that don't belong to the enterprise)?
IS01_B_2
During 2021, did the enterprise use any of the following ICT tools: Mobile device, including mobile phones etc.,?
AT01
During 2021, did your Enterprise use interconnected devices or systems that can be monitored or remotely controlled via the Internet (Internet of Things)
AT02
During 2021, did your enterprise use 3D printing?
AT03_A
During 2021, did your enterprise use any of the following types of robots: Industrial Robotics ?
AT03_B
During 2021, did your enterprise use any of the following types of robots: Services Robotics ?
AT03_C
During 2021, did your enterprise use any of the following types of robots:Software robots (computer programs) and 3D printers are out of the scope of the following questions. ?
AT04
During 2021, did your enterprise perform big data analysis?
AT04A
During 2021, did your enterprise collect or store customer information on end customers for analytical purpose?
AT04A_1_A
In what ways does the enterprise obtain end-consumer data:Social media (e.g. Facebook, Twitter)?
AT04A_1_B
In what ways does the enterprise obtain end-consumer data: Third party (e.g. Marketing firm) ?
AT04A_1_C
In what ways does the enterprise obtain end-consumer data:Directly from customers and loyalty or reward programs. ?
AT04A_1_D
In what ways does the enterprise obtain end-consumer data:Other sources?
AT04A_2_A
What are the methods used by the enterprise to protect digital personal information: Storing data offline?
AT04A_2_B
What are the methods used by the enterprise to protect digital personal information: Control to limit access (e.g. security clearances, sharing agreements)?
AT04A_2_C
What are the methods used by the enterprise to protect digital personal information:Encryption of data ?
AT04A_2_D
What are the methods used by the enterprise to protect digital personal information: Protection by third party?
AT04A_2_E
What are the methods used by the enterprise to protect digital personal information: Does not protect data?
AT04A_2_f
What are the methods used by the enterprise to protect digital personal information: Other?
AT05
Does your enterprise use any AI technologies?
AT06
Has the enterprise ever considered using any of the advance technologies listed in the (AT01- AT05)?
AT06A_A
Are any of the following factors a reason for not to use the technologies listed in the (AT01- AT05): Not useful at this moment?
AT06A_B
Are any of the following factors a reason for not to use the technologies listed in the (AT01- AT05): Too high costs ?
AT06A_C
Are any of the following factors a reason for not to use the technologies listed in the (AT01- AT05):Lack of knowledge, skills, competence, infrastructure etc ?
AT06A_D
Are any of the following factors a reason for not to use the technologies listed in the (AT01- AT05): Concerns regarding violation of data protection and privacy, ?
AT06A_E
Are any of the following factors a reason for not to use the technologies listed in the (AT01- AT05):legal issues ?
AT06A_F
Are any of the following factors a reason for not to use the technologies listed in the (AT01- AT05):Other?
weight
Wheight
economic_activity
Economic Activity
Web_Purchases
Have Web Purchases of Goods or Services
Robotics
Used Robotics
SM03_Recode
Page Manegment the enterprise’s social media or professional networks
emp_size_recode
Employment Size
region
Region
Interacted_GGI
interacted electronically with general government institutions
EC04_B2B_B2G_RECODE
What was the percentage breakdown of the value of web sales in 2021 by type of customer:Sales to other enterprises (B2B), Sales to public sector (B2G)?
SP07_B_C_RECODE
During 2021, did your enterprise have any of the following difficulties to recruit ICT specialists: Applicants lack of work experience & relevant ICT training?
Total: 278
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