| Value | Category | Cases | Weighted | |
|---|---|---|---|---|
| 1 | Very unhelpful | 647 | 639 | 
                                    
                                    21.3%
                                 | 
| 2 | Unhelpful | 1326 | 1329 | 
                                    
                                    44.2%
                                 | 
| 3 | Helpful | 516 | 566 | 
                                    
                                    18.8%
                                 | 
| 4 | Very helpful | 139 | 144 | 
                                    
                                    4.8%
                                 | 
| 9 | DK | 377 | 326 | 
                                    
                                    10.9%
                                 |