| Value | Category | Cases | Weighted | |
|---|---|---|---|---|
| 1 | Very unhelpful | 245 | 242 | 
                                    
                                    8.1%
                                 | 
| 2 | Unhelpful | 989 | 977 | 
                                    
                                    32.5%
                                 | 
| 3 | Helpful | 967 | 1021 | 
                                    
                                    34%
                                 | 
| 4 | Very helpful | 450 | 464 | 
                                    
                                    15.4%
                                 | 
| 9 | DK | 354 | 300 | 
                                    
                                    10%
                                 |