| Value | Category | Cases | Weighted | |
|---|---|---|---|---|
| 1 | Very unhelpful | 590 | 586 | 
                                    
                                    19.5%
                                 | 
| 2 | Unhelpful | 1622 | 1620 | 
                                    
                                    53.9%
                                 | 
| 3 | Helpful | 527 | 567 | 
                                    
                                    18.9%
                                 | 
| 4 | Very helpful | 117 | 105 | 
                                    
                                    3.5%
                                 | 
| 9 | DK | 149 | 127 | 
                                    
                                    4.2%
                                 |