| Value | Category | Cases | Weighted | |
|---|---|---|---|---|
| 1 | Very unhelpful | 448 | 486 | 
                                    
                                    16.2%
                                 | 
| 2 | Unhelpful | 684 | 681 | 
                                    
                                    22.7%
                                 | 
| 3 | Helpful | 995 | 989 | 
                                    
                                    32.9%
                                 | 
| 4 | Very helpful | 484 | 498 | 
                                    
                                    16.6%
                                 | 
| 9 | DK | 394 | 351 | 
                                    
                                    11.7%
                                 |