| Value | Category | Cases | Weighted | |
|---|---|---|---|---|
| 1 | Very unhelpful | 1395 | 1413 | 
                                    
                                    47%
                                 | 
| 2 | Unhelpful | 1189 | 1201 | 
                                    
                                    40%
                                 | 
| 3 | Helpful | 274 | 260 | 
                                    
                                    8.6%
                                 | 
| 4 | Very helpful | 65 | 62 | 
                                    
                                    2.1%
                                 | 
| 9 | DK | 82 | 69 | 
                                    
                                    2.3%
                                 |